First Opinions is India’s first next level solution provider. A pioneer in developing Customer Interaction Management (CIM) model to enable businesses and organizations interact, engage, delight, manage and retain their customers.

First Opinions with its innovative approach creating high speed bi-directional information flow for clients to manage their customers with ease. Developing customized solutions that offers instant insights to draw strategies to suit different customer needs & also responsible for implementation, analysis, recommendations, & execution.

First Opinions is redefining the existing methodologies in relation to customer connect by linking technologies with innovations at different consumer touch points to generate higher ROI on budgets.
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Customer interaction management (CIM) is a business strategy that spans entire organization from front-office to back-office. It is a commitment to put forth customers first. CIM model and other solutions helps you securely, reliably and consistently delight your customers as well as reach more customers effectively.

First Opinions solutions establish a 2-way communication process at various touch points that leads to customer acquisition & retention. Our solutions engages the customers by its visually pleasing multimedia enhanced look and feel but also run on many simultaneous available languages. Currently First Opinions clients across verticals like Malls, Retail, Aviation, Healthcare, Automobile, Banking, Tradeshows, Hospitality, Education have benefitted by establishing ahead of their competition.
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Customer interaction management (CIM) is a comprehensive model. The model is constructed looking into the pain points of each individual customer.Our products perform different tasks and can also be combined to draw various strategies. First Opinions customized products like :

- CSI “ Customer Satisfaction Index” tool enables to read opinions and measure satisfaction to benchmark services and also improve there upon.

- Grievance Management in particular manages customer complaints & resolve them instantaneously for higher customer retention.

- DataB, helps in profiling the customers and generate database for effective focused marketing.

- PromT, enables up-selling and cross-selling proposition to convert a deferred purchase decision to instant.
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