Customer interaction management (CIM) is a comprehensive model. The model is constructed looking into the pain points of each individual customer. Our products perform different tasks and can also be combined to draw various strategies. First Opinions’ customized products:

CSI / QCI (Customer Satisfaction Index / Quality Control Index)
 
CSI/QCI is an output of our Customer Satisfaction measurement tool through our Feedback Management system.
 
The CSI “Customer Satisfaction Index” enables businesses to read opinions expressed by customers and measure satisfaction in order to benchmark services and to improve upon them. 

Acceptable levels of performance are determined and each aspect of the delivery is consistently measured against this benchmark level.