"In a Retail asset that serves a million customers a month, Customer satisfaction is top priority.  In order to ensure that we have delighted customers, there is a need to keep a very close tab on the customers' perceptions along various dimensions and services offered at the centre.

The solution offered by First Opinions not only meets such complex requirements, it actually exceeds it.  The team putting this together is able to evolve this solution with insights and intelligence in this vertical of customer satisfaction studies.  The solutions offered to salvage a dis-satisfied customer, in particular, are admirable and practical and very effective in the real world.”

Anand Sundaram 

CEO – Executive Director

Phoenix Marketcity